How to Maximize Agent Productivity in Your Contact Center
Contact centers live and die by the quality of customer service they provide. In the United States, customers expect good service, and 40 percent of those customers will stop doing business with a company that gives them a bad customer service experience. Improving contact center efficiency goes a long way in enhancing customer service. Several […]
Hosted PBX Solutions for Businesses in Southeast Idaho
As businesses in Southeast Idaho adapt to the new age of work, communication efficiency becomes paramount. Enter Hosted PBX (Private Branch Exchange) systems—a transformative solution that revolutionizes business telephony. With 61 percent of businesses moving to cloud computing in 2020, the move away from traditional communication seems inevitable. What are the benefits of hosted PBX […]