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FAQ

FREQUENTLY ASKED QUESTIONS

Frequently Asked

Questions

The “Cloud” is a software that is installed on a remote server somewhere in the world, and you access via the internet. A more comfortable and convenient way better than the past when you would purchase a piece of software and install it on a particular machine, and then access that software only from that machine at that specific location.
Opening up a whole new world in terms of productivity alone, the Cloud allows access to the same piece of software from any computer or devices with an internet connection. In which presently, many of us are using cloud-based software such as; Shutterfly, OneDrive, DropBox, Apple’s Online storage.

Voice over Internet Protocol (VoIP) is a technology that works by converting sound into digital voice communication. Instead of sending and receiving calls over “traditional” copper landline telephone infrastructure, instead, that information is transmitted over an active Internet connection.
With e-mail being one of the more prominent examples, the process in which voice data travels over the internet in this situation is significantly indistinguishable from any other type of data. VoIP has given access to a broader range of options regarding who you can call at one time such as; computer-to-computer calls, a landline like you could in a traditional setup, or call a cell phone.

A typical VoIP setup requires a router and a switch, but not always depending on the size of your operation. For any VoIP system to work, you need an adequate broadband internet connection.
Unlike on-premise phone systems, VoIP systems do not require a lot of equipment since they are cloud-based. The utilization of IP Phones with mobile app with mobile apps, and you may prefer to use your cell phone or computer to make calls.

These are digital telephone which connects directly to the internet via a router and comes in both cordless and corded models.

There are many benefits to utilizing the Cloud such as;
• Low Capital Expenditure
• Collaboration
• Remote Work Access
• Competitive Pricing
• Environment-Friendly
• Scalability
• Security
• Flexibility & Accessibility
• Disaster Recovery
• Automatic Software Updates
• Document Control

Absolutely. With VoIP, you can use your computer, be online, and use your phone all at the same time.

If you want to keep your current number, ask about the process of porting (moving) it rather than starting with a new one. Most providers will allow you to continue to use the same number when you begin your VoIP service.

No. With most VoIP service providers, you don’t need a computer. You can use the phone. A laptop is required when you are about to use the softphone feature since your machine takes the place of your phone. You may also prefer to use a computer to manage your online account via an admin portal as it is easier to work on than a cell phone.No. With most VoIP service providers, you don’t need a computer. You can use the phone. A laptop is required when you are about to use the softphone feature since your machine takes the place of your phone. You may also prefer to use a computer to manage your online account via an admin portal as it is easier to work on than a cell phone.

As a general rule of thumb, your broadband should be able to sustain an approximate rate of 80Kbps, and VoIP phone calls require a high-speed broadband connection. Ensure that your broadband connection can handle additional requests if more than one VoIP line is used at the same time. An excellent formula to use is 80Kbps x the number of phone lines = the sustained broadband connection speed that you will need for high-quality calls. To check your current bandwidth, you can use an online tester likewww.speedtest.net.

One of the most significant benefits of VoIP is that no matter where your business is situated, you can have a telephone number assigned to you. Companies often want to have a local presence in many different cities with a local phone number for customers to call. Business VoIP service allows a customer to call a local number that can be directed to the company anywhere in the country. In other, for employees to call without incurring long distance charges, businesses get virtual telephone numbers in local cities.

The quality of VoIP voice is typically better than or equal to the excellence achieved by a traditional landline phone. Since most call quality issues are caused by network connectivity problems, crystal clear calls are guaranteed as long as you have an adequate broadband connection and before signing up for a VoIP service, you should test your broadband connection to ensure that it delivers the required speeds.

VoIP technological advancements have made past call quality issues practically obsolete. But should you have a call quality occurrence, the following common problems should be considered:
One Way Audio
When you make calls, and the caller can’t hear the other party, but the other party can listen to them.
Latency or packet loss can cause the issues above. The time it takes for a voice packet to reach its destination is latency; a delay causes call quality problems. When voice packets are dropped due to a congested network router or switch, or discarded by the jitter buffer, you can have packet loss.
Choppy Voice
Choppy voice is when the person you are speaking to can only hear about every third word of your conversation.

Jitter
VoIP technology works by converting sound into digital packets sent over an active internet connection. When data packets arrive out of order, you experience audio fluctuation which sounds like a stutter.

Echo
This issue is when you hear your voice talking back to you or when you hear the feedback of the person with whom you are speaking.

No. As long as you have access to high-speed broadband, you can bring your VoIP phone system with you because VoIP phone systems are easy to move and change. All you will need to do is connect your computers and handsets at the new location, and you will be able to make and receive calls instantaneously.