Your business phone system can make a big difference to the success of your business and the happiness of your customers. In fact, it can make all the difference when it comes to building lasting customer relationships. Who knew something so mundane could make such a staggering impact on your bottom line? Read on to learn more about what to look for in a good business phone system.
Traditional vs. Communication of the Future
Traditionally, phone service came into your business the same as phone service to a residential location. You would need to talk to your local phone carriers and schedule a technician to run phone lines into your business. Not only could this process take a long time, but with all the fees and time-consuming procedures, the initial set-up could be costly.
In the past ten to twenty years, larger, medium, and now smaller businesses have found a better way to receive phone service. A cloud-based business phone system comes with many perks that should be considered when deciding how your business will receive phone service.
Transitioning to a Business Phone System
It is possible to continue using any existing hardware and make the shift to a cloud-based business phone system. Once your business has made the switch from traditional phone lines to internet service, your business is ready to go.
Another option is to install new devices. As a business that is just starting out, this is where you would begin. However, if your business has been around a while, you might also want to upgrade to top-of-the-line equipment as you switch to a cloud-based business phone system.
Benefits of a Cloud-based Business Phone System
Once you have the right equipment for your business, it’s time to start taking advantage of the benefits of a cloud-based business phone system. While you may be thinking that you only need a business phone system to have basic features and getting a new, fancy phone system would be both time-consuming and costly, your business would be missing out.
A cloud-based business phone system offers so many more functions and features than traditional phone systems.
Management
As a business owner, you have the responsibility to make sure everything is running smoothly and efficiently. A cloud-based business phone system can help you with this task. If you incorporate Unified Communications as a Service, or UCaaS, you will have access to analytics that can help you make better business decisions.
Mobility
Another great feature of a cloud-based business phone system is mobility. When you have access to the internet, you have access to your phone system, as many cloud-based business phone systems come with a mobile app. This means any mobile device that can be connected to the internet (even wirelessly) can become a piece of your business phone system.
Reliability
One of the best methods of serving your customers is by being available to help them when they need it. If you have a phone service that is constantly dropping calls or is not working correctly, you can damage your reputation with your clients.
Internet-based business phone service is much more reliable than traditional phone service. This is due to geo-redundancy and service failover ensuring that your phone service is operational at all times, even during unpredicted power outages.
Features
The collaboration and communication features far exceed the capabilities of a traditional business phone service. Features like voicemail to email, call routing, video conferencing, and messaging are just the tip of the iceberg when it comes to cloud-based business phone systems.
Integrations
Did you know that most cloud-based phone systems have the ability to integrate with a variety of your existing business solutions? This includes CRMS, MS Teams, billing systems, and more! This improves your team’s overall productivity and saves your business time and money!
The Right Business Phone System for Your Business
Rytel Hosted can help you transition to a cloud-based business phone system. We make sure that you and your business have the best option for you. Contact one of our highly trained service representatives to discuss the best phone system for you and your business!
