Effective communication can be the path to any business’s success and is a target every business should aim for, yet not enough businesses pay attention to it. Although there are many factors that come into play when it comes to effective communication, today we want to talk about VoIP failover and its role in ensuring reliable communications.
What Is VoIP Failover?
VoIP failover refers to the different methods and measures to guarantee connectivity even when the service is interrupted by a system failure. This means your VoIP system counts as a backup plan for unpredicted events and emergencies, ensuring your phone system is always up and running.
VoIP Failover FAQ
Now that you know what VoIP failover is, you might wonder how it actually works. Do you have to call someone? Enter some secret command? Pay more annually? Let us answer all these frequently asked questions below.
How Does VoIP Failover Work?
Your VoIP system can work with different mechanisms, but its main principle is switching the VoIP traffic from its primary system to a backup system. This backup system can be a redundant server, a secondary internet connection, or another provider.
Do I Need to Turn on VoIP Failover Features?
This question will change depending on how your provider works and if they charge you extra for failover features. But if we assume your provider counts with redundant service, you don’t need to do anything. Your VoIP system will monitor its activity and performance and detect any issue that comes up. If it catches any failure in your VoIP primary system, it will automatically switch to the secondary infrastructure.
What Can Cause a Failure in My VoIP System?
VoIP failover is a reaction or response to different failures that your VoIP system can encounter, like network outages, hardware malfunctions, server downtime, natural disasters, or emergencies of any kind.
How Does VoIP Failover Look in Action?
Let’s explain this with a small example. You own a famous bakery in your local town, and you’re ready to take orders and coordinate deliveries, both with customers and suppliers. Suddenly, there’s a power outage, causing you to lose your internet connection. If you didn’t have a failover plan, you would be totally disconnected with people you hold promises to. Customers would get angry for not being able to communicate with you and make their orders, or mad because they can’t track their order, and you not only would miss significant sales but, the worst part, is that you would disappoint your customers, who would run with another provider.
Why Is VoIP Failover Important for Businesses?
A phone system with VoIP failover features ensures that your business communication will always be available. This can’t be overlooked since it’s in emergencies that your customers need you the most, and being ready to help them under unfavorable conditions represents your business’ reliability.
Don’t forget that nowadays, consumers value customer experiences highly, so they expect a lot from the companies they do business with. In fact, over 50 percent of customers will switch to a competitor after a single unsatisfactory customer experience.
VoIP technology is made to future-proof your business communications, and its failover capabilities are just a piece of the puzzle, trying to prepare your company for unexpected events.
Ready to Secure Your Business Communications with RyTel Hosted?
If you’re looking for the most reliable business communications with VoIP failover, RyTel Hosted is the provider you’re looking for. With our cellular contingency solution, your business will never be uncommunicated. Major cellular providers such as AT&T, Sprint, and Nitel will have your back whenever an emergency comes up. Contact us and start ensuring your customers the quality service they need!
