Over the last four years, businesses have been forced to work remotely – for obvious reasons. But as more companies begin returning to in-person work, some of you may be wondering if the whole remote work explosion will stick. Research says yes. A recent study shows that 25 percent of all professional jobs in North America will be remote by the end of 2022 and that number keep rising through 2023! So, it is crucial that you have a mobile PBX.
What is a Mobile PBX?
Mobile PBX is known by many names, the most common of which is “softphone.” A softphone is a software application, installed on an internet-connected device, that allows the user to access (and use) their office phone system.
In most cases, your provider will include a softphone application with your VoIP PBX. It functions the same way as a normal phone would but also allows users to enjoy all the features of their VoIP PBX such as instant messaging, video conferencing, and more.
How does it work?
Thankfully, understanding a softphone (or “mobile PBX”) is quite simple. If your provider is anything like Rytel, setting up your mobile PBX just means installing the application on the device of your choice – mobile phone, laptop, or tablet – and following the in-app instructions. You may have to update a few phone settings, but overall setup should only take a few minutes.
Now, as long as you have an internet connection, you’ll be able to make and receive calls from your office number.
What are the benefits of a Mobile PBX?
Reduced Communication Costs
As we mentioned briefly before, most VoIP providers give their customers a mobile PBX for free when they purchase an office phone system. No need to purchase expensive hardware and ship it to your remote employees.
The traditional cost savings of VoIP calls also apply, like more affordable long-distance and international calling. Some providers offer unlimited calling within the United States and Canada – so be sure to ask about it when meeting with potential providers.
Because a mobile PBX has all the features of your office PBX such as video & voice conferencing, instant messaging, and more, you won’t need to pay for additional conferencing software or other third-party add-ons. Your employees can use the phone they already own.
Improved Collaboration between Teams
Managing a team that’s fully remote can be a challenge. Especially if you don’t know who’s online and who’s not. Enter Rytel mobile PBX. Most mobile PBX applications come equipped with “presence capabilities” meaning it lets you see which users are available to chat or take a customer call and which are not. This makes it much easier to schedule meetings, transfer calls efficiently, and generally communicate with teams who may be on opposite ends of the country – or the world.
Increased Employee & Business Security
Today, using personal devices for work has become commonplace. Especially with the sudden shift from the office to the home office at the start of 2020.
But this can put you and your employees at risk. Your employees are forced to give out their personal information – such as cell and home phone numbers – to all customers, not just the VIPs. Difficult customers will be able to reach them 24/7. Their information could pass through multiple sets of databases and end up in less-than-reputable hands.
Having team members take work calls on personal lines opens your business up to a host of liabilities. There’s no team leader to monitor customer support calls. No feature that allows a manager to step in should a conversation become difficult or heated. This “lack of professionalism” could easily lead to a host of customer complaints and eventually become a sore spot for your brand.
But here’s where Rytel mobile PBX comes in. Mobile PBX applications allow your employees to communicate with customers using their business number and Caller ID, keeping their personal information secure. They also allow you and your management team to monitor and manage customer calls as usual, without intruding on your employees’ personal lives.
Quick to Setup and Simple to Use
Business communications can be complicated. Anyone who’s ever tried to set it up knows that all too well. But not Rytel mobile PBX applications. Once you’ve paid your provider and chosen your number, you can start using the app almost immediately. You don’t need to install the latest and greatest hardware or receive expensive training. Especially because most mobile PBX apps mimic traditional smartphone calling mechanisms.
Interested in more mobility, flexibility, and security for your business?
If taking your business line on the go has ever crossed your mind, check out Rytel’s Mobile PBX! Our application comes pre-built with all the features and functions you need to succeed, from call recording to chat and beyond! But don’t just take our word for it – see it for yourself by scheduling a demo with one of our communications experts today.