Are you still relying on a traditional phone system for your communication needs? You could be wasting thousands of dollars per month and not getting the benefits or features of a hosted phone system. Keep reading to learn the 3 BIGGEST benefits of choosing a hosted phone system in Utah!
What is a Hosted Phone System
A cloud-hosted phone system works through your existing Internet connection. The hosted system connects to an external data center. Phones are set up with a login and pre-programmed, so they are registered on the provider’s servers. A cloud-hosted system has all the features your employees need to work effectively.
Features of a Hosted Phone System In Utah
The features of a hosted phone system are many. While you may be tempted to add all the features to your business, it may not be prudent to do so. This is because the features list is extensive, and it doesn’t make much sense to enable every feature when your business really only needs some highlights. Below are just a few of the features we love that comes with a hosted phone system.
Voicemail to email
Can your traditional phone system transcribe voicemails? Voicemail is still an essential feature in business. You don’t want to risk missing a call. If you receive a lot of voicemails, they can be transcribed and with a voicemail-to-email feature. No need to listen to every message, just read the transcriptions and determine which ones you want to respond to. Plus, with voicemail transcription, you have a record of all incoming calls.
Video Conferencing
Businesses are moving to remote workforces. To meet the necessity of face-to-face interactions, clients need video conferencing as part of their solution. With a hosted phone system, there is no need for additional software like Zoom or Google Meet. Your video conferencing is all under your provider’s umbrella. Just make sure they offer that feature.
If you’re looking for a hosted phone solution in Utah who offers video conferencing, check us out.
Call Recording
Call recording serves a variety of purposes from progress review, training, or logging sales calls – just to name a few. Your clients can monitor customer service interactions or find out why one sales rep may have a lower close rate than others and use it to help improve their performance.
Call Analytics and Reporting
If you ask department leaders if their phone system helps their teams to be effective, they may get stopped in their tracks. A traditional phone system just takes the incoming call, and it points to their desk or extension and no extra analytics are provided.
Hosted phone systems provide real-time data, so you’re able to visually see the number of incoming/outgoing calls, total calls, missed calls, and talk time. If a customer service rep isn’t meeting their goal of a number of incoming calls taken, their talk time may be too long. You can analyze their calls and content to make improvements and adjustments. You may not be able to get this information from a traditional phone system without purchasing additional software tools.
Benefits of a Hosted Phone System In Utah
Along with the features of hosted phone systems, there are also several business benefits of moving to a hosted phone system in Utah. Frankly, a traditional phone just can’t compete with these benefits.
Cost Savings
Hosted phone systems don’t require a huge capital investment. No new hardware or additional IT staff are needed to operate a hosted solution. You can choose to buy additional phones that are designed with a hosted platform in mind, if you so choose.
When it comes to support and maintenance, there is no need to call a technician. Your current IT staff will be able to solve most issues. Which can save you hundreds if not thousands of dollars. Even better, upgrades and updates are handled by your provider.
If you’re looking to save money on your current phone system Rytel is one of the top hosted phone providers in Utah.
Simple Installation
With a hosted phone system in Utah, there is no need for a long and arduous installation process. The hosted phone system is online, so the provider switches on your service. Connect your devices to the internet, and you’re ready to make and receive calls. With no need for anyone to come out to your location.
Scale Faster
Your phone system needs to grow with you – not hold you back. Adding a new employee can be expensive to add to your traditional phone system. The benefit of a hosted phone system is when you need to add a new employee or feature, sign in to your platform, and add what you need. A click of a button allows you to scale quicker than your traditional system.
Local Service
When you choose to work with a business in your community, you get unparalleled service that can’t be beaten by the big box stores. We offer you all the features your business needs, paired with the attention you deserve. When you choose to shop local, you are supporting your community and can rest assured, that we’ve got your back!
Time to Switch to a Hosted System in Utah!
Working with a hosted phone system in Utah is a way to future-proof your business. No need for copper wires or cumbersome hardware taking up space in your office. No need to deal with outdated technology. So, if you’re looking for a hosted phone system in Utah who focuses on great service and providing excellent customer experiences, contact Rytel today. We know the community and focus on you – the client.
