| The Essentials |
Month-to-Month |
Price Protection |
| Unlimited Calling within US/CA |
✔️ |
✔️ |
| Business Phone or Toll-Free Numbers |
✔️ |
✔️ |
| Keep Your Current Number |
✔️ |
✔️ |
| Customer Logo on Every Phone |
✔️ |
✔️ |
| HD Voice |
✔️ |
✔️ |
| Dial by Name Directory |
✔️ |
✔️ |
| Speech by Name Directory |
✔️ |
✔️ |
| Call Controls (Transfer, Hold, Mute, etc.) |
✔️ |
✔️ |
| Bluetooth Headset Connectivity (via Phone) |
✔️ |
✔️ |
| Call Continuity |
✔️ |
✔️ |
| Simultaneous Ring |
✔️ |
✔️ |
| Call Forwarding |
✔️ |
✔️ |
| Call Waiting |
✔️ |
✔️ |
| Call Queues |
✔️ |
✔️ |
| Do Not Disturb |
✔️ |
✔️ |
| Always a Dial Tone, Never a Busy Signal |
✔️ |
✔️ |
| Multi-Language Auto Attendant |
✔️ |
✔️ |
| HD Video |
✔️ |
✔️ |
| eFax |
✔️ |
✔️ |
| Unlimited Personal Auto Attendant |
|
✔️ |
| Productivity |
Month-to-Month |
Price Protection |
| Voicemail Notification |
✔️ |
✔️ |
| Team Presence |
✔️ |
✔️ |
| Call History |
✔️ |
✔️ |
| Shared Line Appearances |
✔️ |
✔️ |
| Busy Lamp Field |
✔️ |
✔️ |
| Call Groups |
✔️ |
✔️ |
| 3-way Conference Calling From Phone |
✔️ |
✔️ |
| Conference Room and DECT Phones |
✔️ |
✔️ |
| Unlimited System-wide Phone Paging |
✔️ |
✔️ |
| Voicemail-to-email |
✔️ |
✔️ |
| Voicemail Transcription |
|
✔️ |
| Unlimited Mailboxes |
|
✔️ |
| Dynamic Voice-Driven IVR's (Text-to-Speech) |
|
✔️ |
| MS Outlook Integration |
|
✔️ |
| Google Contacts Integration |
|
✔️ |
| Mobility |
Month-to-Month |
Price Protection |
| Softphone App (Windows/Mac) |
✔️ |
✔️ |
| Mobile App (IOS/Android) |
✔️ |
✔️ |
| Presence on the Mobile App |
✔️ |
✔️ |
| One-touch Intercom for Mobile App & Softphone |
✔️ |
✔️ |
| Call History for Mobile App & Softphone |
✔️ |
✔️ |
| Chat and SMS for Mobile App & Softphone |
✔️ |
✔️ |
| Call Recording for Mobile App & Softphone |
✔️ |
✔️ |
| Speech to Text for Mobile App & Softphone |
|
✔️ |
| Hot Desking |
|
✔️ |
| Team Collaboration & Messaging |
Month-to-Month |
Price Protection |
| Private Group Messaging |
✔️ |
✔️ |
| Team Messaging and Collaboration |
✔️ |
✔️ |
| Screen Sharing |
✔️ |
✔️ |
| Unlimited SMS |
✔️ |
✔️ |
| Unlimited MMS |
✔️ |
✔️ |
| Group Chat |
✔️ |
✔️ |
| Remote Workers |
Month-to-Month |
Price Protection |
| Remote Workers Connected to the Office |
✔️ |
✔️ |
| WiFi Options |
✔️ |
✔️ |
| Ethernet over Electric Adaptors |
✔️ |
✔️ |
| Softphone and Mobile Apps - See Mobility |
✔️ |
✔️ |
| Retail |
Month-to-Month |
Price Protection |
| All Stores Connected |
✔️ |
✔️ |
| Wireless (DECT) Phones |
✔️ |
✔️ |
| Messaging & Paging |
✔️ |
✔️ |
| Integration with Door Box |
✔️ |
✔️ |
| Integration with Overhead Paging |
✔️ |
✔️ |
| Individual Billing by Location |
✔️ |
✔️ |
| Call Recording |
✔️ |
✔️ |
| Easy Integration with Call Center Functions |
✔️ |
✔️ |
| Analytics & Reports |
Month-to-Month |
Price Protection |
| Call History |
✔️ |
✔️ |
| Call Log Reports |
✔️ |
✔️ |
| CDR Export via Portal |
|
✔️ |
| Trend Analysis |
|
✔️ |
| SIP Trace |
|
✔️ |
| Voice Analytics |
|
✔️ |
| Dynamic Dashboard |
|
✔️ |
| Domain Graphs & Statistics |
|
✔️ |
| Administration |
Month-to-Month |
Price Protection |
| User Portal |
✔️ |
✔️ |
| Customizable Hold Music |
✔️ |
✔️ |
| Custom scheduling |
✔️ |
✔️ |
| Up to 8-digit extensions with site codes |
✔️ |
✔️ |
| Mix and match licensing |
✔️ |
✔️ |
| Fraud Prevention and Caller Spoofing (STIR/Shaken Support) |
✔️ |
✔️ |
| Unlimited Multi-Level Auto Attendants |
✔️ |
✔️ |
| Multi-language IVR |
✔️ |
✔️ |
| Call Recording |
✔️ |
✔️ |
| Single Sign-on |
|
✔️ |
| Multi-factor Authentication (Mobile App) |
|
✔️ |
| Real-time System Status Alerts |
|
✔️ |
| Text-to-Speech for Voice-Driven IVR's and interactive menus (IVR's) |
|
✔️ |
| Multi-Function Admin Portal |
|
✔️ |
| Multi-site Admin and Management |
|
✔️ |
| CRM - Over 200+ Integrations (Optional Feature) |
Month-to-Month |
Price Protection |
| MS TEAMS |
|
✔️ |
| Salesforce |
|
✔️ |
| HubSpot |
|
✔️ |
| Connectwise |
|
✔️ |
| MS Dynamics |
|
✔️ |
| Oracle CRM |
|
✔️ |
| Sugar CRM |
|
✔️ |
| Act! |
|
✔️ |
| MS Outlook |
|
✔️ |
| Google Contacts |
|
✔️ |
| 200+ Additional CRM Integrations |
|
✔️ |
| Custom CRM Integrations |
|
✔️ |
| Property Management System (PMS) integration |
✔️ |
✔️ |
| Call Center |
Month-to-Month |
Price Protection |
| Customized Dashboard |
Call for pricing |
Call for pricing |
| Monitoring - Advance Call Handling Including Listen, Barge & Whisper |
Call for pricing |
Call for pricing |
| Mid-call Recording Redaction |
Call for pricing |
Call for pricing |
| Agent and Supervisor Setup |
Call for pricing |
Call for pricing |
| Call Queue Thresholds |
Call for pricing |
Call for pricing |
| Conferencing |
Call for pricing |
Call for pricing |
| Call Center Agent Settings |
Call for pricing |
Call for pricing |
| Callback in Queue |
Call for pricing |
Call for pricing |
| Agents in Multipe Queues |
Call for pricing |
Call for pricing |
| Call Queue Routing & Pickup |
Call for pricing |
Call for pricing |
| Call Center Reporting & Statistics |
Call for pricing |
Call for pricing |
| Scheduled & Auto Reporting |
Call for pricing |
Call for pricing |
| Abandoned Call Report |
Call for pricing |
Call for pricing |
| Document Sharing |
Call for pricing |
Call for pricing |
| Enhanced Call Recording (Optional Features) |
Month-to-Month |
Price Protection |
| Unlimited Scalability & Storage |
✔️ |
✔️ |
| Cloud Encryption |
✔️ |
✔️ |
| Screen Capture or Desktop Recording |
✔️ |
✔️ |
| Transcription Hashing |
✔️ |
✔️ |
| Quality Assurance |
✔️ |
✔️ |
| Voice Analytics |
✔️ |
✔️ |
| Artificial Intelligence |
✔️ |
✔️ |
| Employee Communications Assessment |
✔️ |
✔️ |
| Voice Mining for CX & Compliance |
✔️ |
✔️ |
| Compliance |
✔️ |
✔️ |
| Support |
Month-to-Month |
Price Protection |
| Active (Real-time) QoS monitoring |
✔️ |
✔️ |
| Premium Support |
✔️ |
✔️ |
| Customization of Phone Directories |
✔️ |
✔️ |
| Hands-on, Onsite Installation |
✔️ |
✔️ |
| Platform |
Month-to-Month |
Price Protection |
| Geo-Redundant across US |
✔️ |
✔️ |
| 99.999% Reliability |
✔️ |
✔️ |
| Highly Secure Portal |
✔️ |
✔️ |
| Compliance: Kari's Law, HIPAA |
✔️ |
✔️ |
| 200+ Published API's |
✔️ |
✔️ |