The Essentials |
Month-to-Month |
Price Protection |
Unlimited Calling within US/CA |
✔️ |
✔️ |
Business Phone or Toll-Free Numbers |
✔️ |
✔️ |
Keep Your Current Number |
✔️ |
✔️ |
Customer Logo on Every Phone |
✔️ |
✔️ |
HD Voice |
✔️ |
✔️ |
Dial by Name Directory |
✔️ |
✔️ |
Speech by Name Directory |
✔️ |
✔️ |
Call Controls (Transfer, Hold, Mute, etc.) |
✔️ |
✔️ |
Bluetooth Headset Connectivity (via Phone) |
✔️ |
✔️ |
Call Continuity |
✔️ |
✔️ |
Simultaneous Ring |
✔️ |
✔️ |
Call Forwarding |
✔️ |
✔️ |
Call Waiting |
✔️ |
✔️ |
Call Queues |
✔️ |
✔️ |
Do Not Disturb |
✔️ |
✔️ |
Always a Dial Tone, Never a Busy Signal |
✔️ |
✔️ |
Multi-Language Auto Attendant |
✔️ |
✔️ |
HD Video |
✔️ |
✔️ |
eFax |
✔️ |
✔️ |
Unlimited Personal Auto Attendant |
|
✔️ |
Productivity |
Month-to-Month |
Price Protection |
Voicemail Notification |
✔️ |
✔️ |
Team Presence |
✔️ |
✔️ |
Call History |
✔️ |
✔️ |
Shared Line Appearances |
✔️ |
✔️ |
Busy Lamp Field |
✔️ |
✔️ |
Call Groups |
✔️ |
✔️ |
3-way Conference Calling From Phone |
✔️ |
✔️ |
Conference Room and DECT Phones |
✔️ |
✔️ |
Unlimited System-wide Phone Paging |
✔️ |
✔️ |
Voicemail-to-email |
✔️ |
✔️ |
Voicemail Transcription |
|
✔️ |
Unlimited Mailboxes |
|
✔️ |
Dynamic Voice-Driven IVR's (Text-to-Speech) |
|
✔️ |
MS Outlook Integration |
|
✔️ |
Google Contacts Integration |
|
✔️ |
Mobility |
Month-to-Month |
Price Protection |
Softphone App (Windows/Mac) |
✔️ |
✔️ |
Mobile App (IOS/Android) |
✔️ |
✔️ |
Presence on the Mobile App |
✔️ |
✔️ |
One-touch Intercom for Mobile App & Softphone |
✔️ |
✔️ |
Call History for Mobile App & Softphone |
✔️ |
✔️ |
Chat and SMS for Mobile App & Softphone |
✔️ |
✔️ |
Call Recording for Mobile App & Softphone |
✔️ |
✔️ |
Speech to Text for Mobile App & Softphone |
|
✔️ |
Hot Desking |
|
✔️ |
Team Collaboration & Messaging |
Month-to-Month |
Price Protection |
Private Group Messaging |
✔️ |
✔️ |
Team Messaging and Collaboration |
✔️ |
✔️ |
Screen Sharing |
✔️ |
✔️ |
Unlimited SMS |
✔️ |
✔️ |
Unlimited MMS |
✔️ |
✔️ |
Group Chat |
✔️ |
✔️ |
Remote Workers |
Month-to-Month |
Price Protection |
Remote Workers Connected to the Office |
✔️ |
✔️ |
WiFi Options |
✔️ |
✔️ |
Ethernet over Electric Adaptors |
✔️ |
✔️ |
Softphone and Mobile Apps - See Mobility |
✔️ |
✔️ |
Retail |
Month-to-Month |
Price Protection |
All Stores Connected |
✔️ |
✔️ |
Wireless (DECT) Phones |
✔️ |
✔️ |
Messaging & Paging |
✔️ |
✔️ |
Integration with Door Box |
✔️ |
✔️ |
Integration with Overhead Paging |
✔️ |
✔️ |
Individual Billing by Location |
✔️ |
✔️ |
Call Recording |
✔️ |
✔️ |
Easy Integration with Call Center Functions |
✔️ |
✔️ |
Analytics & Reports |
Month-to-Month |
Price Protection |
Call History |
✔️ |
✔️ |
Call Log Reports |
✔️ |
✔️ |
CDR Export via Portal |
|
✔️ |
Trend Analysis |
|
✔️ |
SIP Trace |
|
✔️ |
Voice Analytics |
|
✔️ |
Dynamic Dashboard |
|
✔️ |
Domain Graphs & Statistics |
|
✔️ |
Administration |
Month-to-Month |
Price Protection |
User Portal |
✔️ |
✔️ |
Customizable Hold Music |
✔️ |
✔️ |
Custom scheduling |
✔️ |
✔️ |
Up to 8-digit extensions with site codes |
✔️ |
✔️ |
Mix and match licensing |
✔️ |
✔️ |
Fraud Prevention and Caller Spoofing (STIR/Shaken Support) |
✔️ |
✔️ |
Unlimited Multi-Level Auto Attendants |
✔️ |
✔️ |
Multi-language IVR |
✔️ |
✔️ |
Call Recording |
✔️ |
✔️ |
Single Sign-on |
|
✔️ |
Multi-factor Authentication (Mobile App) |
|
✔️ |
Real-time System Status Alerts |
|
✔️ |
Text-to-Speech for Voice-Driven IVR's and interactive menus (IVR's) |
|
✔️ |
Multi-Function Admin Portal |
|
✔️ |
Multi-site Admin and Management |
|
✔️ |
CRM - Over 200+ Integrations (Optional Feature) |
Month-to-Month |
Price Protection |
MS TEAMS |
|
✔️ |
Salesforce |
|
✔️ |
HubSpot |
|
✔️ |
Connectwise |
|
✔️ |
MS Dynamics |
|
✔️ |
Oracle CRM |
|
✔️ |
Sugar CRM |
|
✔️ |
Act! |
|
✔️ |
MS Outlook |
|
✔️ |
Google Contacts |
|
✔️ |
200+ Additional CRM Integrations |
|
✔️ |
Custom CRM Integrations |
|
✔️ |
Property Management System (PMS) integration |
✔️ |
✔️ |
Call Center |
Month-to-Month |
Price Protection |
Customized Dashboard |
Call for pricing |
Call for pricing |
Monitoring - Advance Call Handling Including Listen, Barge & Whisper |
Call for pricing |
Call for pricing |
Mid-call Recording Redaction |
Call for pricing |
Call for pricing |
Agent and Supervisor Setup |
Call for pricing |
Call for pricing |
Call Queue Thresholds |
Call for pricing |
Call for pricing |
Conferencing |
Call for pricing |
Call for pricing |
Call Center Agent Settings |
Call for pricing |
Call for pricing |
Callback in Queue |
Call for pricing |
Call for pricing |
Agents in Multipe Queues |
Call for pricing |
Call for pricing |
Call Queue Routing & Pickup |
Call for pricing |
Call for pricing |
Call Center Reporting & Statistics |
Call for pricing |
Call for pricing |
Scheduled & Auto Reporting |
Call for pricing |
Call for pricing |
Abandoned Call Report |
Call for pricing |
Call for pricing |
Document Sharing |
Call for pricing |
Call for pricing |
Enhanced Call Recording (Optional Features) |
Month-to-Month |
Price Protection |
Unlimited Scalability & Storage |
✔️ |
✔️ |
Cloud Encryption |
✔️ |
✔️ |
Screen Capture or Desktop Recording |
✔️ |
✔️ |
Transcription Hashing |
✔️ |
✔️ |
Quality Assurance |
✔️ |
✔️ |
Voice Analytics |
✔️ |
✔️ |
Artificial Intelligence |
✔️ |
✔️ |
Employee Communications Assessment |
✔️ |
✔️ |
Voice Mining for CX & Compliance |
✔️ |
✔️ |
Compliance |
✔️ |
✔️ |
Support |
Month-to-Month |
Price Protection |
Active (Real-time) QoS monitoring |
✔️ |
✔️ |
Premium Support |
✔️ |
✔️ |
Customization of Phone Directories |
✔️ |
✔️ |
Hands-on, Onsite Installation |
✔️ |
✔️ |
Platform |
Month-to-Month |
Price Protection |
Geo-Redundant across US |
✔️ |
✔️ |
99.999% Reliability |
✔️ |
✔️ |
Highly Secure Portal |
✔️ |
✔️ |
Compliance: Kari's Law, HIPAA |
✔️ |
✔️ |
200+ Published API's |
✔️ |
✔️ |