How Contact Centers Embrace Change in Work Expectations with Hybrid Work
How can contact centers answer the growing hybrid work trend? A 2023 Gallup survey revealed that the prevailing trend in post-2020 work style isn’t entirely on-site or remote–it’s hybrid. In May 2020, 20 percent of remote-capable employees worked both in the office and remotely. By May of 2023, hybrid employees rose to 52 percent. Hybrid […]